Virima use cases itsm software it asset management tool. Service catalog service request management asset management. Corporation, today announced that the it asset management itam module in its flagship it service desk software, servicedesk plus. See the itil processes and pink verify certificates of the complete solution. Here comes the sun sale itil 4 managing professional mp pass training passes free lean it foundation devops bundle pinkpass free book chapter enewsletters.
Why the difference in numbers between pinkverify and ogc. Milpitas, ca november 11, 2015 heat software, a leading provider of hybrid service management sm and unified endpoint management uem software solutions, today announced it has received pinkverify certification from pink elephant for 3 additional it infrastructure library. Management, request fullfillment, service asset configuration management. Validates servicedesk plus alignment with itil v3 recommendations. Service desk software pinkverify itil itsm compliant it help.
Cmbd configuration management database is a central repository or database that contains all relevant information about each configuration item ci including the ci location, status, and also its. Marvals integrated it service management itsm software solution, msm has successfully passed the criteria for pinkverify 2011 toolsets, demonstrating 100% of the required. Best itsm tools for 2018 top 5 free itsm software for. Pinkverify is pink elephants seal of approval when you see this sign displayed against a particular. Smart service desk itsm is now awarded the pinkverify 2011 certification for the following 11 processes. Service asset and configuration management itsm software. They are offered as a suite of services for e xecution of itsm processes in an organization. Itil complaint service desk software pinkverify certified vision.
Pinkverify 2011 selfassessment criteria pinkverify 2011 toolsets pinkverify itil 4 itil software scheme special offers here comes the sun sale itil 4 managing professional mp pass training passes free lean it foundation devops bundle pinkpass free book chapter enewsletters. Asset management, availability management, capacity. Manageengine servicedesk plus receives pinkverify 2011. Manageengine, the it management division of zoho news alert. The service assistance module of glpi meet the specified standards of itil v2, the most widely accepted best practice framework for service management software.
Manageengine servicedesk plus receives pinkverify 2011 certification for it asset management. Pinkverify is pink elephants seal of approval when you see this sign displayed against a particular itsm toolset, it means that the tool in question has passed a rigorous assessment, by pink elephants experts, against the itil framework. Pinkverify is an internationally recognized it service management itsm tool suite assessment service. Help itil itsm practitioners identify software tools that would support their process improvement initiatives. Itsm offers visibility, accessibility, speed, quality and replicability for all areas of the infrastructure, as well as optimized and automated management of it environments. January 21, 2020 software asset management is a crucial part of service management with major cost implications but is sadly ignored. Service asset and configuration management sacm is an itil process. Quick start guide to software asset management pink. You will see the pinkverify on all itsm tools that are aligned with the itil framework. Manageengine servicedesk plus is itilready help desk software with integrated asset and project management capabilities. With the pinkverify certification for change management in servicedesk plus 9.
Software asset management sam is a business practice that involves managing and optimizing the purchase, deployment, maintenance, utilization, and disposal of software applications within an organization. Vision helpdesks service desk software is itil itsm complaint pinkverify certified, it offers incident, problem, change, release, asset. The tools listed below meet 100% of the pinkverify 2011 general, core, and integration suitability requirements. Itil is more than just the five official publications that form the main framework, it is supported by training, certification, consulting, and software tools pinkverify itil certification, often referred to. July 16, 2019 manageengine, the it management division of zoho corporation, today announced that the it asset management itam module in its flagship it service desk.
Bmc, the leader in it service management itsm, today announced that its remedy it service management suite was awarded the pinkverifytm it infrastructure library. With the aid of pink elephants experienced consultants, pinkverify is a service that objectively assesses a software tools enabling features against itil terminology, functionality, integration and workflow. Another recognition that officially marks this tool as itil compatible. According to the information technology infrastructure library itil, sam is defined as all of the infrastructure and processes necessary for the effective management, control and. Manageengine servicedesk plus awarded pink elephant. Marvals latest service management software is pinkverify re. To achieve this, octopus itsm software incorporates the. As a result wendias itsm solution pob has been awarded. Pinkverify it service management tool suite assessment. Smart service desk software awarded pinkverify2011.
Pinkverify is the worlds only independent it service management itsm tool certification program that helps organizations identify the best tools that will support their itil needs. Pinkverify is an internationally recognised it service management itsm tool suite assessment service. Configuration management best practices, change management itsm. Smart service desk has 11 processes complying with the latest itil 2011 guidelines set by pinkverify and the itil software scheme iss from axelos for documentation.
Opmon is a complete software for it governance and business processes. Service asset and configuration management is one of virimas six pinkverify itil processes and is available in both the itam and itsm solution bundles. Service desk software pinkverify itil itsm compliant. Pinkverify, an internationally recognized assessment of it service management solutions, is developed and owned by pink elephant, a global training, consulting and service provider. Pinkverify is an internationally recognised it service management tool suite assessment service. Itservicemanagementsoftware made in germany ist leistungsfahiger. Heat software receives pink verify certification for itil processes.
Pinkverify 2011 selfassessment criteria pinkverify 2011 toolsets pinkverify itil 4 itil software scheme. Pink verify certification it governance and itil processes. There are many definitions of software asset management sam, but lets focus on itils definition for the purposes of this blog as many others have a similar themefocus. Vision helpdesks service desk is pinkverify certified itil itsm complaint it help desk software. Matrix42 erhalt pinkverify 2011 itsm zertifizierung. Pinkverify itsm tool suite assessment service pink elephant. With pinkverifytm certification from pink elephant, bmc helps customers cut complexity and costs with integrated solution.
Finding all hardware and software assets and their configurations. The information technology infrastructure library itil is a set of books developed by the united kingdoms office of government commerce ogc. Framingham, ma prweb october 21, 2010 iet solutions, a leading global supplier of it service management and software asset management solutions, today announced the successful. I should have said every time pink elephant does a certification in pinkverify 3. Help itilitsm practitioners identify software tools that would support their process. Heat gets pink verify certification for itil processes ivanti. The 6 pinkverifycertified itil processes in freshservice are. Itil is a globally recognised framework which for the last 30 years has continued to provide comprehensive, practical and proven guidance for establishing an it service management system. Pinkverify verified 2011 itsm toolsets pink elephant. Wendia has incorporated itil best practices into its point of business pob it service management software since the original version of itil. Builds on servicedesk plus pinkverify 2011 certification for request fulfillment, incident and change management. Macro 4 asset management process from iet solutions. Vision helpdesks service desk tool offers features like asset management, incident management, problem. Pinkverify certified itsm itil compliant service desk software.
Houston, feb 14, 2012 business wire bmc software nasdaq. For a full description of pinkverify and to download the selfassessment criteria for software tool vendors. According to the information technology infrastructure library. Smart service desk demos can be found at smart service desk videos about smart service desk. Support for all itil processes is included in the software as standard. Incident management, problem management, change management, asset management. Vision helpdesks service desk software is itil itsm complaint pinkverify certified, it offers incident, problem, change, release, asset cmdb and more. Msm is certified under the pinkverify and axelos schemes. With the aid of pink elephants experienced consultants, pinkverify is a service that objectively assesses a software tools enabling features against itil terminology, functionality, integration and workflow requirements for the following 16 itsm processes. Request fulfillment, service asset and configuration management. Bmc softwares remedy it service management suite awarded. Headquartered in dallas, texas, smart service desk, is a vendor for itssm it service support. Freshservice achieves pinkverify certification for 3 additional.